The core functions-chats, traffic, tickets, reports, settings, and help, among others-are labeled icons listed vertically on the left side of the screen. The first thing you'll notice is the clean and modern feel of the chat console. And, as your business grows, LiveChat has the functionality to support it, in the form of separate but integratable chatbot, help center, and knowledge base products. LiveChat has plenty of support-focused features that will satisfy the needs of most small teams. After extensive testing and re-testing, these are the seven best live chat apps. This involved installing the chat widget on my personal website and testing each of the features, from basic setup to advanced options like integrations and automated chat routing.
Once I had my criteria for evaluating each app and had done my first round of research, I began testing. I made sure that all my selected live chat apps integrated natively or through Zapier with popular CRM, help desk, marketing, and eCommerce platforms. Other features include ticket management, multi-channel chatting (e.g., SMS, social, video), bots, chat transfer, and automated messages. Even better is a publicly-shared knowledge base, where customers can help themselves from a search of articles. For example, having a knowledge base a few clicks away can help agents help customers solve their problems quickly without having to engage a more experienced teammate.
To help make your service staff more efficient, I looked for apps with advanced support features. You'll find a combination of these and other management-related tools in the apps I selected.Īdvanced support options. Some of the features that can help are staffing prediction, real-time activity reporting, chat monitoring, and automated chat routing. To find success, you'll need to monitor, measure, and improve your team's chat performance. Yes, live chat can improve your customer service, but it's still just a tool. I made sure, during my testing, that each of these apps was easy enough to deploy and use without feeling like you were learning a new language.
#Vimeo customer service chat software#
That said, some customer service chat software makes the user experience better than others. Live chat is designed to be user-friendly even if tech isn't your thing. Several are even free.Įase of setup and use. Most of the apps on this list start at around $20/user/month and don't go higher than $100, except in the case of enterprise plans.
#Vimeo customer service chat full#
For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog.įor consistency, I evaluated each live chat service using the same five criteria:Īffordability. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. All of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software.
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